True Heart delivers within Germany and to countries in the European Union - shipping zones 1 and 3.

Shipping costs within Germany are €5.50. Shipping to countries within the European Union ranges from €13.50 to €15.00, depending on the shipping zone.

Delivery times depend on the country of delivery. Within Germany, shipping usually takes 2 to 4 business days. To countries within the European Union, the standard delivery time is 2 to 7 business days – depending on the shipping zone and local conditions.

What factors can influence the delivery time?

Several aspects can influence the shipping time:

The further the destination country is from Germany, the longer shipping may take.

In exceptional cases, international shipments may be subject to delays due to customs procedures, particularly outside the EU.

You can also conveniently place your order as a guest – registration isn't required. However, if you do register, you'll benefit from a faster and easier ordering process.

After completing your order, you have the option of selecting a nearby DHL Packstation.

You can easily register your return in our returns portal

If the size you ordered doesn't fit, you can also request an exchange through the returns portal . However, an exchange for a different color is not possible.

You have 14 days from the date you receive your order to return or exchange items. The condition is that the item is unworn and undamaged.

After we receive and inspect your return, we will process your refund within 7 days.

True Heart primarily relies on 100% premium Pima cotton – known for its exceptional softness, durability and high quality.

To ensure your True Heart clothing lasts a long time, please follow these care instructions:

• Do not tumble dry
• Wash at a maximum of 30 °C in the easy-care program
• Turn clothes inside out
• Wash only with similar colors

Our products are manufactured exclusively in Portugal – under fair conditions and with the highest quality standards.

The fit of our collection is deliberately oversized.

If you like the loose look, just choose your normal size.

If you prefer a more fitted silhouette, we recommend ordering a size smaller.
Additionally, the information about our models' body measurements will help you better estimate how the clothes might fit you.